Actual Client Testimonials

Real people, real results!

Dear Richard, I wanted to extend my heartfelt thanks to you and your wonderful team for helping me get top dollar for my vehicle's diminished value.  It's never easy when you get involved in a major accident the day after you bought your dream car. That's what happened to me. My Pontiac Trans Am was very severely damaged. The final bill to fix it all was close to $14,000.00.  At first, the insurance company offered to pay me $1,200.00 for my diminished value (that's after I asked them about it, of course). Since I wasn't happy with that number, I contacted Richard at Collision Claim Associates. They provided me with a detailed diminished value report and a sample demand letter. The DV report determined I was entitled to $4,500.00.  After going back and forth with the insurance company over several weeks, the insurance company settled my claim for $3,750.00. I was very happy with the outcome as well as the service I received. I'd recommend Collision Claim Associates to anyone I know. Thanks guys.
Fredrick John
GEORGIA
DIMINISHED VALUE SETTLED FOR $3,750.00


Thank you, thank you, thank you!  Your service is amazing!!! Not only did you give me expert suggestions and advice in pursuing my diminished value claim, but you were prompt at every turn, attentive to all details, and invaluably helpful. 

At Collision Claims there was always a human voice within ready reach or a prompt email response.  Such ease of clear and friendly communications is a rare find these days.

My accident required $12,735 worth of repairs.  Your appraisal report assessed the diminished value to my vehicle at $5,325.  The insured's insurance company began at $2,676.93.  Wisely relying on your expertise and using patient but assertive negotiation through correspondence, coached all along the way by Collision Claims, I received an amicable settlement of $4,000.

I can hardly believe my good fortune at finding Collision Claim Associates.  Well, actually, you "found" me and within hours in response to what was essentially my random on-line outreach for assistance concerning Diminished Value, a subject I then knew very little about.  You were on the ball from the get-go and followed that same pattern throughout.  All of this plus super results!  Many, many, many thanks.  Very sincerely,

Julia Persky
MARYLAND
DIMINISHED VALUE SETTLED FOR $4,000

I was so impressed with Collision Claims that I had to write a testimonial.  I had a (6 year old) Acura TL that was in superb condition.  My insurance company wanted to repair the vehicle at a cost of almost $8000.  I wanted the car totaled but was getting nowhere.  I could not even get my claims rep to call me back.  I faxed her boss the report by Collision Claims and my vehicle was totaled the very next day.  I went from possibly driving a wrecked car with no value to $3,000 in pocket and I am now driving a brand new Honda.  Your staff was very professional and gave me excellent advice.  I also forget to mention that I was in the insurance business and am now in the car business but my insurance company did not listen to me until I had Collision Claims in my corner.  Thank you very much for everything.  Sincerely,

Bryan Land
GEORGIA
PRELIMINARY REPORT/SERVICE TO GET CAR TOTALED

AT-FAULT PERSON HAD MINIMUM COVERAGE OF ONLY $10,000. - I just wanted to take a few minutes to thank you for all of the help in settling my diminished value claim.  It was over a year ago that my new car was damaged.  With your help, I have successfully been able to negotiate a settlement of $10,000.  With a sum like that, the insurance company really fought to keep my money.  Fortunately, I had your help every step of the way and I eventually prevailed.  I remember the day after the accident I didn't have much hope of ever regaining the car's lost value.  The insurance company said that they didn't pay diminished value in California.  But with my persistence and your assistance I recovered a sum that will help cover that diminished value.  There was no way I could have received this payout without your help! Thanks,

Mike Aver
CALIFORNIA
DIMINISHED VALUE SETTLED FOR $10,000

We just wanted to say THANK YOU for your work on our diminished value claim.  We wanted to share the outcome with you as it may assist you in helping a customer in a similar situation down the road.  As you will remember, our diminished value claim was a bit more tricky because we have a leased vehicle we plan to purchase at the end of the lease agreement.  The full $6,995 Richard estimated for the diminished value of the BMW was paid with no question as to the accuracy of the report.  The only question was who the payment needed to be made to, which ultimately ended up being BMW Financial, the legal owner, who will hold this money on our account and directly apply it towards the already agreed upon purchase price of the car at the end of the lease term.  So while the settlement doesn't directly benefit us right this minute, it will down the road when we become the legal owners.  We are very satisfied with this conclusion.  Surprisingly, Safeco has also agreed to reimburse us the fee we paid to you.

I was a former claims adjuster up until May of this year and I had seen many DV claims come through.  I can say that I have never seen an insurance company pay the full amount of DV demanded.  Your company was very professional, timely and complete with the report you provided to us and we are very appreciative.  Thank you again,

Diana J.
WASHINGTON
DIMINISHED VALUE SETTLED FOR $6,995 PLUS APPRAISAL FEE

 

Mr. Hixenbaugh, Thank you for your efforts with our diminished value claim versus the insurance company. Your appraisal and the response letter was the catalyst to move the insurance company into serious negotiating. After sending your appraisal report, the insurance company doubled their initial offer and we accepted.

David Mayo
GEORGIA
DIMINISHED VALUE SETTLED FOR $3800.00


You have helped me with my diminished value claim, and I say thank you.  I just received a call today agreeing to a drop of $15,500 in value, and a check is in the mail.  Please use me as a reference.

Dave Carson
FLORIDA
DIMINISHED VALUE SETTLED FOR $15,500


I JUST WANT TO SAY THANK YOU FOR AN EXCELLENT SERVICE.  I cannot believe how long my insurance took to resolve my case, but with your help everything turned out great.  My Cayenne is perfect and I got more than expected for my diminished value.  I will be more than happy to refer your business to all my friends and family.  I really was impressed with your customer service and professionalism.  Many Thanks,

Kyle Lisboa
GEORGIA 
DIMINISHED VALUE SETTLED FOR $7,875

I finally resolved my DV claim with the insurance company. They agreed to pay me the full $5,700.00 indicated in your report. Thank you for all your help. I couldn't have done this without your expert knowledge. The service you provide is top notch. The appraisers that were sent by the insurance company to inspect my vehicle knew who you were and said they thought you did good work. I will definitly recommend your services to friends and family. If I ever have a problem like this again, I will definitly give you a call. If you ever need a reference, let me know.

Todd Fetterly
CALIFORNIA
DIMINISHED VALUE SETTLED FOR $5,700.00


Wow, What a service!!! Diminished Value Claims, most of us probably do not know it even exists, until we get a check in the mail from the insurance company, with little explanation.  I had heard a little about it, researched a bit and ran across your web-site.  Thank goodness for that.

Richard, you and your staff are great!! You all kept me well informed and guided me through the whole process.  You took me from a $1,300 offer to a whopping $4,850 with my claim.  I am completely satisfied and highly recommend your service.  Thank you,

Scott James
GEORGIA
DIMINISHED VALUE SETTLED FOR $4,850


I want to sincerely thank you for the time and professional manner in which you conducted your business, we made a lot of believers out of some people who doubted I would get the proverbial "red cent" out of an insurance company.  You will be highly recommended by me in the future to anyone who might be in need of a service such as yours.  Sincerely,

Jeff B.
WASHINGTON
DIMINISHED VALUE SETTLED FOR $3,500

I'm sorry that it has taken a while to check back in, but please know that my claim was settled for the FULL amount of my report.  I was also reimbursed for the cost of the report.  My claim was with State Farm in Louisiana.  I just wanted to pass this along to you in hopes that I may encourage others to use your services.  It took a couple of letters and I stood my ground, but remained professional.  Your information was easy to understand and use.

I am very pleased with my entire experience with your company and have told many friends.  I received over ten times my original offer.  Gratefully,

Nicole Williams
LOUISIANA
DIMINISHED VALUE SETTLED FOR $4,275 PLUS APPRAISAL FEE


Hello Richard. I just wanted to let you know that thanks to your diminished value report, I received about three times what the insurance company originally offered. I want to thank you again for all your help, expertise and most I AM WRITING TO LET YOU KNOW THAT State Farm has Totaled our vehicle.

We had been dealing with the same obstinate and deceptive claim rep for two weeks to no avail.  Until we hired you, his best offer to us was a repaired vehicle and a paltry $67.50 for diminished value.  He was adamant that his offer was fair and pursuant to 17C.

After faxing our demand letter and the DV report that you prepared for us, and seeing that it was routed to a supervisor, our claim was immediately forwarded to the Total Loss Department.  State Farm promises to have a check for us in the morning for $11,272.25.  Your report and advice helped us do in 36 hours what we had not been able to get done in two weeks.

We would highly recommend Collision Claim Associates to anyone in a similar position.  Sincerely, 

Holly & Jason B.
GEORGIA 
PRELIMINARY REPORT/SERVICE TO GET VEHICLE TOTALED


I want to thank Collision Claim Associates for their help in getting me my diminished value claim accepted by my insurance on my FIRST contact with them!!!  I must admit that I had my reservations at first about using Collision Claims Associates.  However, when I first called CCA, the representative was very courteous and helpful.  He answered all of my questions and was very succinct in explaining why I should use CCA as opposed to the many other diminished value services I had found on the web.

The whole process was truly easy, quick, and hassle-free.  I got my report within a few days, mailed it to my insurance company, and I received my diminished value check from them a few days afterwards with NO QUESTIONS ASKED!!!

I am sure that you will not be disappointed with CCA's services, and their service was worth every penny!  Thanks again,

Joseph Valenzuela
TEXAS
DIMINISHED VALUE SETTLED FOR $5,225

 

Using Collision Claim Associates was on of the best decisions I've ever made.  The insurance company actually paid the full amount of Collision Claim's estimate.  This service more than paid for itself.  I greatly appreciate all their help and professionalism.  Thanks so much!

Al Fernety
GEORGIA
DIMINISHED VALUE SETTLED FOR $2,450


I am really sorry for the delay because I wanted to write you a thank-you note as soon as I got a check from the at-fault insurance for the exact amount that was quoted in your appraisal report.  As soon as I got your diminished value report package, I filed your appraisal report to the insurance on September 29th and within 30 days, I got a check of $3,775.  The insurance company also fully reimbursed me for the cost of your appraisal fee.  I am 100% pleased with the result that your appraisal service delivered for me.  Before using your service, the insurance company representative and the supervisor were only willing to offer me $2,000 for the diminished value claim.  After filing your report, the insurance claim representative and supervisor were able to pay me more than what they had offered.  I will be more than happy to refer my friends and family to your company for auto insurance claim service.  Again, I appreciate your professional service.  Sincerely,

Larry Nguyen
NORTH CAROLINA
DIMINISHED VALUE SETTLED $3,775  PLUS APPRAISAL FEE

Hello Richard. I just wanted to let you know that thanks to your diminished value report, I received about three times what the insurance company originally offered. I want to thank you again for all your help, expertise and most of all the information you gave me. An informed consumer is the only type that will come out ahead these days and with your help that is exactly what I became. Thank you.

Rob Hirsh
GEORGIA
DV CLAIM SETTLED FOR $1,000.00
 
 
Thanks so much for your excellent assistance in helping us recover the loss of value to our Ford Conversion Van. The whole process was easy, prompt and very professional to say the least. In the future I will highly recommend anybody I know to seek the services of Collision Claim Associates for assistance in appraisals and those impossible to acquire proof documents which Insurance Companies ask for, yet nobody was found to provide until we came across your website. In the spirit of giving honor where honor is due, God has once more provided my needs by using the services of the very helpful people at Collision Claim Associates. It really works.

The Deering Family
TENNESSEE
DV CLAIM SETTLED FOR $3,675.00


Thank you. I agree with you 100% and am happy I got $3,000.00.  A's for your service it is great and I will definitely tell people about it if any of my freinds/family are in the same situation. 

Brett Huffman
NORTH CAROLINA
DV CLAIM SETTLED FOR $3,000.00


I am writing you today to express my deep appreciation for your help with my Diminished Value Claim. I had never heard of this until my salesman mentioned it.  I then began my search for information in the internet regarding this. I came across Collision Claim Associates. Everything I read on their website was so interesting. I finally decided to email them and I was amazed at the quick response. Mr. Hixenbaugh was informative and responsive to my every question. His assistance and guidance made things go very smoothly. For just a small fee he was able to assist me in getting what I deserved and I can't thank him enough for showing me how to get what I so rightfully deserved. Believe me Collision Claim Associates, Inc. is "A" number one.

Debbe Rosenthal
GEORGIA
DV CLAIM SETTLED FOR $1,827.50


I thought you and your associates might be interested in hearing a success story that was brought about from your work. I purchased a diminished value report from Collision Claim Associates, Inc. to show the diminished value of my Jeep Cherokee Sport. I submitted the report to the lawyer who was defending (for the insurance company) the small claims suit I had filed against the at fault party. After reading your report they have decided to to settle for the full amount of $2,650.00 indicated by Richard Hixenbaugh in the report as well as the court costs. Thank you so much for your help.

Kristopher Jones
INDIANA
DV CLAIM SETTLED FOR $2,650.00


Hi Richard. I am very pleased to let you know that the insurance company paid the full amount you determined in your diminished value analysis. They did send another estimator to make an appraisal and apparently agreed with your report. Thank you for your thorough report and assistance.

William Moye
NEW MEXICO
DV CLAIM SETTLED FOR $3,250.00


Hello Richard, We have reached a settlement on our loss. The information from you was very helpful. The insurance company took it very much into consideration. Thank you. 

Dwayne Owens
CALIFORNIA
DV CLAIM SETTLED ON THE BASIS OF OUR ADVICE ALONE


I just wanted to let you know that the vehicle valuation report you prepared helped me recover an additional $900.00 from State Farm. I appreciate your service.

Gerald Shaw
TEXAS
TOTAL LOSS VALUATION - Settled for $900.00 more than the insurance company offered


Just wanted to let you know that my diminished value claim was settled last week. I really appreciate your thorough report. By including your credentials, you helped me with my negotiations, as the insurance company could not reasonably discount your findings. Initially, I was very reluctant to spend the money for the diminished value report from Collision Claim Associates. Looking back now, I'm really glad I did. I recovered more than five times the amount I spent for the report. After the insurance company received your report, they had their own independent  appraiser review my DV claim. This company valued my claim at $1320.00. I pointed out to the insurance company that your report was much more thorough and you had better qualifications for making your determination. As a result, I was successful in negotiating the higher amount. I will strongly recommend you to any of my friends or family who find themselves in this situation. Thanks Again.

Jill Parsons
ARIZONA
DV CLAIM SETTLED FOR $1,785.00


I have mentioned your company to several people (since my accident) because you actually helped me decide how to approach the whole matter with the insurance company.  I also knew that if it came down to "push vs. shove" you were there and I ABSOLUTELY would have used your services.  You really know your stuff!  If any of my friends or family are involved in accidents (God forbid), I will most definitely send them your way.  Thank you,

Robin McCullough
CLAIM CONSULTATION TO GET CAR TOTALED - CAR WAS TOTALED

Thank you for your honest reply.  It is probably not worth pursuing a claim in this case.  It's not often that a firm will take time to give an honest answer when they do not stand to gain anything.  I appreciate this.

Michael Taylor
ALABAMA
FREE CLAIM REVIEW - Minimal DV Claim

 

It took seven months, four letters, and several phone calls to get State Farm to seriously negotiate my claim.  However, I got my money's worth and then some from Collision Claim Associates throughout the process.  Thanks to Collision Claim's appraisal and advice, State Farm's reimbursement went from an initial offer of less than $200 to a final settlement of $2,650.  The guidance and support provided by Collision Claims enabled me to fight my own battle against State Farm, and winning that battle was not only gratifying, but empowering.  Thanks again Richard!

Dianne James
GEORGIA
DV CLAIM SETTLED FOR $2,650

I want to thank you.  I received 100% of the claim that I filed with my insurance company.  I followed your instructions and received a certified check for the ENTIRE amount of your appraisal- no questions asked.  The relatively small investment I made in your services resulted in a 549% return in the form of a $4,550 check from my insurance company.  Amazing.  It was the best service I hope to never need again!  Thank you,

John C.
GEORGIA 
DIMINISHED VALUE SETTLED FOR $4,550

I appreciate the work your company has done and the follow-up.  I'm glad to report that the Insurance Company has agreed to settle the Diminished Value claim for the full amount that your Appraiser's report showed ($3,875).

Although the Insurance Company did not pay for the appraisal fee, they had made me aware of this before I pursued the Diminished Value claim.  I knew in advance that the cost would be an out-of-pocket expense on my part.

I feel that the work your company has provided and the undisputed settlement that took less than a week, was well worth the cost.

I will highly recommend your company to anyone that might need your services in the future.  Keep up the professional work that you do.  It is nice to do business with quality organizations, such as yours, on-line.  Thanks,

Carolyn H.
TEXAS
DIMINISHED VALUE SETTLED FOR $3,875

I JUST WANTED TO THANK ALL OF YOU AT Collision Claim Associates.  We just received a check from the insurance company for $3,600.  While it was not all of our claim, it was most of it, and we would not have been able to ask for any reimbursement without your help.  (And the only reason it wasn't all of it, is because the policy limits were not enough.)  All of the paperwork you sent us was exactly what they needed.  I will highly recommend you to anyone else that ever needs your services.  And, during the inspection, the inspector alerted us to a repair that was not finished, or not done properly.  So we returned our truck to have them fix it.  We would probably not have seen this, and not known about it until there was a problem. (Which there would have been eventually if this cover was not put back on properly.) so thank you to all!!

Vickie Kari
FLORIDA
DIMINISHED VALUE SETTLED FOR $3,600

 

Just a quick note to say thanks and bring you up to date.  We followed the instructions, and I'm happy to report that we have received a check in the amount of $5,595.  It took quite a while to settle, but that was mostly our fault (we really took our time).  Our original demand was for $5,945, they countered with an offer of $2,500.  We lowered our demand to $5,595, essentially removing the appraisal fee from the demand.  From there we just took our time, held our ground. Several letters later we received our check.

Thank you so much for your help.  You have our business and referrals going forward.  Thanks again,

Scott & Kayla Taylor
GEORGIA
DIMINISHED VALUED SETTLED FOR $5,595

  

Hey, just wanted to let you know that on late Wednesday afternoon my car was finally totaled.  I was able to get $18,632 from the settlement.  They included the tax and valued the car for the purpose of the settlement at $17,700 versus the "used" value of the car.  Everything worked out wonderfully and I owe much of it to you and your service.  Being able to put an independent name behind an independent appraisal apparently spoke volumes.  Thank you again.  If anyone I know is ever unfortunate enough to be in an accident they'll at least be fortunate enough to have your services.

Matt Liverette
MARYLAND
PRELIMINARY SERVICE TO GET CAR TOTALED

 

I am happy to report that after extensive negotiations and an initial offer by Progressive Insurance of $200 for my Diminished Value Claim, Progressive has paid $2,000 for my Diminished Value Claim.  That is ten times the amount of their initial offer.

Your support and insight has been of inestimable value.  I would not have had such a solid basis for my Diminished Value Claim without your assistance.  Thank you!

David Kanz
GEORGIA
DIMINISHED VALUE SETTLED FOR $2000

 

Mission accomplished 6 months, 6 letters, and a few phone calls later, then $5,000 in my bank account thanks to Collision Claim Associates Inc.!!  Thank you so much for your time, direction and most of all you patience with me.  I am another satisfied customer to add to your list.  Wow! What a ride the insurance companies tried to take me on when the collision had occurred by their insurer and my corvette!  With persistence, your guidance and your knowledge of your expertise!  I am a true believer!  Please feel free to give my recommendations to any customer that is not a believer in you guys!! You're the best!!  Thank you again!  I am a true advocate for Collision Claim Associates Inc. for sure!!

Judy Pantall
TENNESSEE
DIMINISHED VALUE SETTLED FOR $5,000

 

My thanks to you for all your help.  In the attachment you can see that Zurich American Insurance Co. is paying me entirely for your estimate of the diminished value and the cost of your service.  What a deal  and on the first request with no hassle!

Collision Claim Associates made this really easy for me and please feel free to use my experience as a testimony to your professionalism.  Thank you again.  I am telling everyone I know about you.

Andy Kudarauskas
SOUTH CAROLINA
DIMINISHED VALUE SETTLED FOR $3,150  PLUS APPRAISAL FEE

 

Thanks for the report and advice.  I submitted a formal request to EMC Insurance for diminished value compensation.  Recall that when I asked verbally, the insurance agent said that they do not pay for diminished value in states that do not mandate it so they would not honor my claim. 

The same agent called me last week and as you predicted, made a very low offer.  We compromised at a value slightly lower than your appraisal plus all of my expenses.

Thanks so much for your help in bringing about a fair settlement of my claim.  I would have stood little chance of collecting without it.  Take care,

Joe E.
NEW HAMPSHIRE
DIMINISHED VALUE SETTLED FOR $3,700

 

Just a note to say thanks, Allstate played crazy for a month or two but with your information, I had an answer for their every question.  They paid the full amount of the diminished value claim; I absorbed the initial fee for the evaluation.  I was going to have an inspection done anyway for my family's safety and peace of mind.  Thank you,

David S.
TEXAS
DIMINISHED VALUE SETTLED FOR $2,850

 

I just wanted to say thank you for your help with my Diminished Value claim.  I settled with the insurance company for nearly 3 times their initial offer.  Your explanation of your services and on what to expect from the insurance company was extremely helpful.  Too many times good service goes unnoticed and I wanted to take the time to thank you for yours.  Have a great day.

Kevin M.
ALABAMA
DIMINISHED VALUE SETTLED FOR $1,650

 

I'd like to thank you sincerely for your outstanding patience in assisting me.  Through your continual knowledge, awareness of the situation and perseverance we finally settled today with the defendants insurance company.

As a result of your appraisal and explicate report we were able to refuse an offer of $3,000 for diminished value and agree on a compensation of $10,000.

Although I believed I had adequately documented my ideas of the claim, I didn't stand a chance without your patient guidance.

Thanks again for putting up with my many phone calls, and especially for showing such a professional approach to a problem many have, and many more will have, who aren't aware of the severe impact diminished value has from an accident.

Although your help was great, I hope not to have the need for your services again.

Robert Clark
MARYLAND
DIMINISHED VALUE SETTLED FOR $10,000

 

I just wanted to let you all know that I received a call today from the lady at Farm Bureau.  The first response letter that they sent back to me only offered me $215 for my loss.  I laughed at them. So, after many letters and threats she finally agreed to settle.  I am meeting with her today to sign off on my check for the full amount of my claim along with the appraisal fee which amounts to $3,495.  I want to thank you all so much for your help and guidance.  I could not have done it without y'all.  God Bless!!!

Holly Jackson
GEORGIA
DIMINISHED VALUE SETTLED FOR $3,495

 

Thank you for your expertise and guidance through my diminished value claim. 

On a snowy road back in March of 2006, a hurried driver slid out of control and hit my car and two others.  I had only had my brand new car for 7 months.

The car was repaired (almost $8,000 worth of repairs!) but it wasn't a new car any longer.  I contacted the Nevada Department of Insurance to find out what my options were and they said there are no laws for diminished value in the State of Nevada.

I found your web site and contacted Collision Claim Associates.  You told me "No Laws" was a good thing and we began the process.  Yes, there were a few times I wanted to forget all about it but with your guidance I persisted  and then, about five months later, I received my diminished value check of $2,850!

I am very pleased with the outcome and will refer Collision Claim Associates to any one who ends up in the same situation.  Again, thank you very much, I couldn't be happier.  Sincerely,

Nancy Pulliam
NEVADA
DIMINISHED VALUE SETTLED FOR $2,850

 

I had over $12K in damages and my insurance company offered me only $1,200 for the diminished value.  After hiring Collision Claims they came back at $3,995.  I sent over the claim with a demand letter. My insurance company hired an independent company and the came back at $3,800.  I was then offered an average of the 2 values.  By hiring Collision Claims I was able to get over $2,500 more than my insurance company originally offered.  Thanks for you help and expertise.  Thanks

Britt K.
NORTH CAROLINA
DIMINISHED VALUE SETTLED FOR $3,995

 

Just wanted to let you know that I've settled with Nationwide for the amount of $1,800.  Thank you for all the time you and your company put into my case.  I will recommend your company to friends and family who have a diminished value claim and need guidance, you did a great job assisting me.  Thank you,

Jeff G.
VIRGINIA
DIMINISHED VALUE SETTLED FOR $1,800

 

Thought that I'd send you a quick note that I was at long last able to pull a representative Diminished Valuation settlement from the good folks at State Farm Insurance!

From the time they sent me their low ball DV settlement check of $757, through final settlement (which is over seven times their first try).  I never would have been able to navigate the insurance company minefield without Collision Claims guiding me through.  Thanks much for the service and support!  I really received a great return in my investment!

Tom Kurtz
GEORGIA
DIMINISHED VALUE SETTLED FOR $5,575

 

Thank you again for all of your help with our claim.  Lizzie and I are very pleased with the level of service the You and your company provided to us.  Professionalism and Efficiency are 2 words that come to mind when I think of our experience with your service.  I don't want to forget Kindness either.  We will recommend your company to anyone that we should come across that has been in a recent accident.  DV is still that hidden secret that is slowly coming to the surface.  I know we aren't quite finished yet, but we wanted you all to know how pleased we are with your service.  Keep up the excellent work!!  Sincerely,

Mark P.
ARIZONA
RECENTLY SETTLED DIMINISHED VALUE CLAIM FOR $2,750

 

State Farm offered $2,500 to start with in November.  After I rejected that offer, State Farm upped the offer to $4,500.  At that time, I told State Farm that I had sent them a comprehensive report of diminished value of the car from Collision Claims.  I told State Farm, that I wanted the $7,500 that Collision Claims report said was the diminished value of the car, unless they could prove otherwise.  State Farm had a diminished value report made, in February, it came back at $6,800.  State Farm said they would pay the $7,500 when they decided that I was not going to give up.  Thanks for your help,

Ben Glass
ALABAMA
DIMINISHED VALUE SETTLED FOR $7,500

 

I just wanted to drop you a note of thanks for a service well done.  When I received a check from my insurance company for $46.92 for diminished value my first impression was complete disbelief.  I had purchased the used vehicle less than six months ago for $14,000, and had sustained over $5,000 in damages.  After contacting my adjuster and being given an extremely complex convoluted bunch of gobalty gook as an explanation in justification of this ridiculous diminished value appraisal, I felt I was being made the fool.

After locating and contacting you I felt that you used an intelligent well-thought out method for determining a more accurate measurement of my vehicle's true diminished value.  I also appreciate the assistance and step by step approach in dealing with the insurance company.

Consider me a very satisfied customer.  Thank you,

Larry Ciccarello
GEORGIA
DIMINISHED VALUE SETTLED FOR $1,200

 

I just wanted to thank you for all your help with my diminishment of value claim on the Chevy Tahoe Z71.  You will be happy to know that I received $3,000 from the other party's insurance.  Thank you so much for expert guidance and to all your staff for their excellence in helping me.  Thanks again,

Michele Briganti
FLORIDA
DIMINISHED VALUE SETTLED FOR $3,000

 

When my Z06 Corvette sustained more than $13K in damages and the party at fault's insurance company offered me $800 in diminished value, Collision Claims came to the rescue.  They appraised my car and walked me through the process of taking the insurance company on to obtain a fair settlement.  A few short weeks later I settled with the insurance company for $4,600.  The investment of time & money with Collision Claims was well worth it.

Paul Caetano
GEORGIA
DIMINISHED VALUE SETTLED FOR $4,600

 

Thank you for providing such a valuable service to your clients.  Had I not contacted you I would have never received the $2,000 settlement on my diminished value claim.  Your staff made the process as simple as possible for me, and provided prompt 5-star customer service the entire way.  These guys are for real, and they get results! Sincerely,

Cyrus S.
WASHINGTON
DIMINISHED VALUE SETTLED FOR $2,000

 

After my insurance company reviewed the 6 pages of damage and diminished value, plus the demand to total my truck, they did Total it.  I want to thank you for the great work you did on my behalf.  Your sense of urgency and making the problem yours, plus all the great tips on pushing for it to be totaled were invaluable.  I am sure that without your info I would not have been able to get this truck totaled.  Thank for a Happy Christmas,

John Rubin
ALASKA
PRELIMINARY REPORT/SERVICE TO GET VEHICLE TOTALED 

 

Collision Claim Associates expertise and perseverance resulted in nearly quadrupling the diminished value payment from my insurance company.  From first appraisal, all the way through arbitration, it was a fight to the finish and I could not have done it without Collision Claims.  They were always there, in close contact with me, in my effort to retrieve the money the insurance company owed me.  The one-time fee to Collision Claims was more than worth it.

Lynne R.
GEORGIA
DIMINISHED VALUE SETTLED FOR $7,095

 

Thank you to you and your company for all of your help!  I was able to settle with State Farm for $3,500!!  Much more than I expected and I know I would not have been able to come anywhere close to that amount to that amount if it wasn't for your assistance.  I really appreciate everything you did for me.

Randy H.
GEORGIA
DIMINISHED VALUE SETTLED FOR $3,500

 

A guy ran a red light and broadsided my brand new $36k truck.  Luckily no one was hurt but I was still devastated by the damage done to my pride and joy that I had worked so hard to get.  Fortunately the guy was insured and while my truck was in the shop a coworker educated me about diminished value claims. I started doing some research and came across Collision Claim Associates on the web.  I was very impressed with Mr. Hixenbaugh's credentials so I gave him a call.  He in turn provided me with a very concise vehicle valuation appraisal report that detailed the inherent diminished value of my truck.  Collision Claim Associates stepped me through each correspondence with the insurance company by providing me guidance.  In the end I received $3,500 from the insurance company for the diminished value of my vehicle.

Jeff Ezzell
OREGON
DIMINISHED VALUE SETTLED FOR $3,500

 

I recently finished doing business with you all.  Thanks so much for making the process so much easier.  The appraised diminished value was $3,775 and the insurance came back and said that the 17C formula said I should get $2,500.  Because of the information I learned from you guys, I told him the 17C formula is wrong, and he then met me in the middle at $3,137.50.  Even then I worked him up to $3,500.  Without you guys, I would have got NOTHING back from them.  We even called the insurance company many times asking for a Diminished Value Report and what did we get, no response.  Thanks again and I hope I'M lucky enough not to get in another accident, but if I do, I know who I will come back to for a DV report.

Dustin Delgado
GEORGIA
DIMINISHED VALUE SETTLED FOR $3,500

 

I am happy to inform you that I have further discussed with St. Pauls and settled this claim for $4,400.  I have also received the cheque against this amount.  It was a great help and directions from your end which has made this claim a successful one.  I appreciate the help you have done in this regard.

Ashok S.
VIRGINIA
DIMINISHED VALUE SETTLED FOR $4,400

 

I wanted to thank you for your help with my diminished value claim.  I have decided to accept Allstate's latest offer of $4,590 for diminished value compensation.  I was successful in getting $2,100 more in DV compensation than originally offered by Allstate, thanks to your DV report and assistance.  Sincerely,

Chad Norman
GEORGIA
DIMINISHED VALUE SETTLED FOR $4,590

 

Just a note to let you know I received the check from the insurance company to satisfy my diminished value claim.  It certainly paid off involving your company in negotiating a diminished value that seemed more in line than the amount the insurance company first offered.  I will definitely refer you to anyone I know who may need your services in the future.  Thanks for your service and help.

Mike Shivers
GEORGIA
DIMINISHED VALUE SETTLED FOR $2,465

 

I am writing as another satisfied customer of Collision Claim Associates.  I have to admit I was somewhat skeptical when you told me you thought you could get me anywhere from 2 to 10 times the original payment of $480 for the diminished value of my vehicle.  Well, you did just that -  they have agreed to pay me an additional $3,070 for a total of $3,500, which is almost 7 ½ times their original offer!  This is the exact amount that you detailed report said the correct diminished value payment should be.  The interesting thing was that I did not even have to do any negotiating, your investigation and report made that unnecessary.  Thank you so much for your help.  I have passed your name, phone number and web site information to my fellow employees recommending your services.

David Crosby
GEORGIA
DIMINISHED VALUE SETTLED FOR $3,500

 

Having an auto accident is a traumatic experience.  Then dealing with the insurance company makes you feel damaged a second time.  They hold all the cards.  They deal with this daily and their job is not to treat you fair.  In the words of one former agent I spoke with their job is "to keep as much of the money as possible."

I felt the odds were not in my favor until a friend recommended I seek the help of a collision consultant.  You equipped me with information.  You coached me in working through the issues.  You told me what the next move of the insurance company would be.  It made me feel empowered and I felt that the odds were now almost even.  It gave us a great comfort to know what was "fair" and how to achieve it.

The insurance company initially offered me a settlement of $2,372.63 for diminished value.  I sent the check back with a copy of your report stating that the $13,000 worth of repairs, as good as they were, lowered the value of my car by $6,650.  The insurance company called me a week later to say that on further consideration of my case they agreed and the check for $6,650 was in the mail.  It arrived today.

I independently did a much cruder assessment by taking my new automobile back to a dealer friend and worked up the same numbers for current trade in value and loss of value.  Your numbers were right on and the report much more impressive.

Thanks for your help.  I feel it enabled me to be fairly treated.  And more importantly, it let me know I was not alone and gave me great comfort.  Regards,

Mark Schutte
GEORGIA
DIMINISHED VALUE SETTLED FOR $6,650

Dear Richard, we received payment for $760.00 from Eire Ins. group.  They said that they did not pay diminished value claims.  Guess what, the magistrate said that they would and they did. Thank you.

Russell Delozier
WEST VIRGINIA
Our DV report was admitted as evidence in small claims court. Awarded $760.00.

I want to express my appreciation for your help in pursuing my diminished value claim against the auto liability insurer who insured the party responsible for my vehicle's damage.  As the result of the collision, my automobile sustained almost $11,000 in repair cost.  You reviewed the repairs to my vehicle and gave me a report evaluating the diminished value loss to my vehicle. After I demanded diminished value damages in addition to the repair cost, the responsible party's insurer offered to pay approximately $1,700 for my diminished value loss.  Your evaluation of my loss was much greater than their offer which they refused to increase.

With the assistance of your report and testimony in Small Claims Court, the Judge awarded me damages that approximated the amount of your estimate of my loss.  The insured's attorney did file an appeal of this award to the Superior Court.  However, by obtaining the Small Claims Court award, I was able to negotiate a settlement of almost 3 times their original offer without having to obtain an attorney that would have meant incurring substantial legal expense.

Thanks again for your assistance in evaluating and testifying to my diminished value damages that allowed me to eventually reach a more reasonable settlement of my claim with the auto liability insurer.  Yours Sincerely,

John Gafford
GEORGIA
DIMINISHED VALUE SETTLED FOR $4,500

 

I would like to thank you for your help in providing a diminished value report, it helped tremendously in settling my claim for my loss.  I thought I would let you know that I settled for $5,000, which was only $2,500 under your initial evaluation.  Thanks again,

Kyle Hart
NORTH CAROLINA
DIMINISHED VALUE SETTLED FOR $5,000

 

Atlantic Mutual has settled my claim for $3,022, which I have obviously accepted.  This quick and positive disposition of this matter is undoubtedly a direct result of your professional advice and direction.  Thank you for your help, and I will most assuredly recommend you and your company to anyone I know who might need your services.

Charles Fassinger
TENNESSEE
DIMINISHED VALUE SETTLED FOR $3,022

 

I wanted to let you know that I received your appraisal report from you on April 19th and submitted it to the at fault Insurance Company on April 20th.  Because of your expertise in handling this type of service to the public with such ease, I have heard back from them already in order to settle my diminished value claim.  It is now May 2nd, and the person who reviewed the appraisal that was prepared by you stated this was the best appraisal that he had ever seen!  It was so good, he stated it was not inflated, like many others he had seen by other appraisers, and was real; therefore, he will be granting me the full diminished value that you had stated, for the full $1,690.  I want to personally thank you for your expertise and taking the time to do a great job!  It is no wonder you are in the business that you are in.  You really know your stuff!

I did my research to locate you off of the Internet.  I was uncomfortable with the idea of doing business with someone off of the Internet based in another state than where I was located.  Know that I have had a very great experience, I would highly recommend to those who have uneasy feelings, to give it a try.  It was completely a joy to work with you.  Thank you,

Sandra Ruiz-Esparza
TEXAS
DIMINISHED VALUE SETTLED FOR $1,690

 

I knew my vehicle had suffered inherent diminished value and that I was entitled to a benefit.  I'm the kind of person who has trouble asking for what is rightfully his.  Knowing that Collision Claim Associates was there to support me gave me extra confidence and I was able to easily negotiate a settlement of $3,500.

Robert Ruggles
NORTH CAROLINA
DIMINISHED VALUE SETTLED FOR $3,500

 

 

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