I am really sorry for the delay because I wanted to write you a thank-you note as soon as I got a check from the at-fault insurance for the exact amount that was quoted in your appraisal report.  As soon as I got your diminished value report package, I filed your appraisal report to the insurance on September 29th and within 30 days, I got a check of $3,775.  The insurance company also fully reimbursed me for the cost of your appraisal fee.  I am 100% pleased with the result that your appraisal service delivered for me.  Before using your service, the insurance company representative and the supervisor were only willing to offer me $2,000 for the diminished value claim.  After filing your report, the insurance claim representative and supervisor were able to pay me more than what they had offered.  I will be more than happy to refer my friends and family to your company for auto insurance claim service.  Again, I appreciate your professional service.  Sincerely,

Larry Nguyen