Office Hours: Mon-Thurs 8:30AM - 5:00PM ET Friday 8:30AM to 1:00PM ET

Terms Of Use

Use of this website constitutes acceptance of these terms of use.

Collision Claim Associates does not provide or offer legal advice. None of the information contained on the website (,), nor any of the information provided in the reports or other documents available for purchase shall be considered in any form to be legal advice or an offer to provide legal advice. The reports offered for purchases are offered on an as is basis. The information contained in any of our reports is based on our professional opinion developed through years of experience & training.

Refund Policy.

Our reports are provided to assist vehicle owners and other interested parties in determining appropriate vehicle values after collision repairs (Diminished Value) or collision (Total Loss). It is our policy to work with you, through out the claims process to the extent provided by the service you selected (see specific service agreement for the service level selected) However, there is no guarantee of a specific outcome. Therefore, once our reports have been ordered and inspections (if selected) are completed, no refunds will be made. Cancellations requested prior to a scheduled inspection or our incurring any fees or completion of our report are subject to a $75.00 administrative fee regardless of reason for cancellation.

Payment for services

Payment for products or services offered must be paid for in advance of delivery of the product or service ordered. For your convenience we offer secure payment by credit/debit card or Bill Me Later a PayPal Service. We also accept payment in the form of personal checks or money orders made payable and mailed to: Collision Claim Associates, Inc. P.O. Box 12 Clermont, GA 30527.