Just a quick note to say thanks and bring you up to date.  We followed the instructions, and I’m happy to report that we have received a check in the amount of $5,595.  It took quite a while to settle, but that was mostly our fault (we really took our time).  Our original demand was for $5,945, they countered with an offer of $2,500.  We lowered our demand to $5,595, essentially removing the appraisal fee from the demand.  From there we just took our time, held our ground. Several letters later we received our check.

Thank you so much for your help.  You have our business and referrals going forward.  Thanks again,

Scott & Kayla Taylor